It’s important to EGJ that you are completely satisfied with your purchase. Please understand the following policies before you purchase a beautiful handmade piece of jewelry :

 

Damage during delivery: In the unfortunate event that a jewelry piece arrives in the mail damaged it is required of the buyer to provide notification within 5 days of receipt of delivery. Please get in touch with Emily promptly to discuss options for repair or exchange. With this timely notification and a prompt return of the damaged piece Emily will repair or replace the order as agreed.

 

Custom orders: Emily discusses with the buyer the details of the piece in mind before beginning production of custom one of a kind jewelry pieces. Once the buyer and Emily come to a clear and concise agreement, payment is made and then production begins. At this point sales are final. Neither refunds nor exchanges are available for custom pieces.

 

Collection and Classic pieces: In the event a buyer is not satisfied with a piece from the Collection or Classic line of jewelry then notification must be made within 5 days of receipt of delivery. Emily will then discuss options for repair, exchange, or credit towards another piece. The buyer is responsible for return shipping, and once the piece is returned, EGJ will fulfill the order as agreed.

 

Shipping: All orders are shipped promptly, usually on the following Monday of order. If you order a custom piece, please generally allow for 1 to 2 weeks for completion of order

We use USPS first class mail with delivery confirmation. 

Expediated shipping is available upon request for an additional charge. 

 

Wholesale:Wholesale orders are welcomed. Please email or call us with your store information for more details.  We will send you a line sheet with all our wholesale prices and terms. 

 

 

Damaged and lost pieces: In the event a piece is damaged or lost please email or call EGJ to discuss options and associated charges for repairs or replacement of the piece. If you have any further question or concerns please don’t hesitate to

 

Gold Filled Jewelry is composed of a solid layer of gold bonded with heat and pressure to a base metal such as brass. Gold-filled pieces have the look, luster, and beauty of 14 karat (58%) gold and even with daily wear, can last up to five to 30 years without wearing through. Gold-filled items are 50 to 100,000 times thicker than regular gold plating, and 17 to 25,000 times thicker than heavy gold electroplate.

Policies



Emily Gibbons Jewelry